How it works with Returns

There are two return methods, always accepted automatically without having to wait. The return is easy and safe!

• Return for our Defect

  We mean all those cases in which the return is not the customer's responsibility, for example in the cases of:

  • Goods not in accordance with the description
  • Goods received defective
  • Goods received destroyed (warranty of the courier always included)

  
  

  The return within 30 days is unconditional in the cases listed, after which the customer must use the manufacturer's warranty services.

  The customer does not pay the return costs.

  
  

  In these cases, it will be sufficient to report via email or through the appropriate procedure on our website.

• Returned for afterthought or for all other cases

  In case you intend to exercise the Right of Withdrawal, or if you want to return a product as an afterthought, you can do it independently.

  If you decide to ship the product at your own expense, you can use any courier as long as you provide a tracking code.

  If you decide to ask us to collect the product, in this case the refund will be reduced by the amount equal to the return handling cost.

  The cost varies depending on the case, especially based on the size and weight of the package, for this reason it must be agreed in advance.

  
  

  In all these cases, the return is always the responsibility of the buyer , who will have to bear the cost of the return shipment.

• Returns for orders shipped to Europe

  In all those cases in which the return is not the customer's responsibility, for example in the cases of:

  • Goods not in accordance with the description
  • Goods received defective
  • Goods received destroyed (warranty of the courier always included)

  
  

  The return within 30 days is guaranteed in the cases listed, after which the customer will have to use the manufacturer's warranty services.

  
  

  The customer will have to bear a contribution for the return, equal to the cost he incurred for the initial shipment. The shipment of any replacement product is at our expense. In the event that the replacement is not foreseen, the cost for the return is always borne by the buyer who will receive the refund of the order excluding shipping costs (including those of the initial shipment).

  
  

  In these cases, it will be sufficient to report via email or through the appropriate procedure on our website.

• Returns for orders shipped to the rest of the world

  In all those cases in which the return is not the customer's responsibility, for example in the cases of:

  • Goods not in accordance with the description
  • Goods received defective
  • Goods received destroyed (warranty of the courier always included)

  
  

  The return within 30 days is guaranteed in the cases listed, after which the customer will have to use the manufacturer's warranty services.

  
  

  In the event that the replacement is foreseen, the cost for the return is always borne by the buyer who will also have to bear the shipping costs for the replaced product, also calculating any customs costs at his expense. In no case is our company responsible for the payment of shipping costs or any customs duties charged during customs clearance.
  

  
  

  In the event that the replacement is not foreseen, the cost for the return is always borne by the buyer who will receive the refund of the order excluding shipping costs (including those of the initial shipment).

  
  

  In these cases, it will be sufficient to report via email or through the appropriate procedure on our website.